Through our call centres and web site we help you to look, plan and buy your train tickets to anywhere in the UK.

Innovation is at the heart of thetrainline’s business and over the past three years the company has grown and expanded its customer base by developing retail channels in order to meet the changing needs of both business and leisure customers.

Created in 1997 to meet the growth in customer demand for rail services via telephone, the Internet, and other interactive channels. thetrainline was the first impartial rail retailer to sell train tickets online with its Internet service launched in early 1999.

Key Facts

• thetrainline is a fully impartial service, giving users instant access to the full range of over 293 million journey and fare combinations within the whole of the UK and through all TOCs. • thetrainline’s unique journey planning software ensures that only fares that are available (for the required journey) avoiding customer disappointment. • thetrainline has over 8 million registered users and handles over 150 million journey enquiries a year. • Customers are supported by the biggest call centre operation in the UK travel sector. thetrainline call centres answer one call every 3 seconds, spending more than 2.5 million minutes on the phone to customers every month. • thetrainline accounts for 14% of all Intercity ticket sales. • The website was recently recommended as a Top 100 web site (Source: Practical Internet, Issue 74) and regularly features in Hitwise Top 10 travel sites (Source: Hitwise).